Contact us

Contact Us

We're here to help you turn your thumbs green

A message from our founder:

Hello! We’re in the middle of our busiest Spring ever, and our whole team is working around the clock to make sure we build and ship everyone’s gardens in time for growing season.

We build everything custom to order, so getting your garden will take a little time. Please visit our Shipping page for the current garden building wait time. We know waiting is the hardest part, but trust us, your garden will be worth it!

If you’re contacting us to ask where your order is, we’re building it as fast as we can, and we promise it will arrive soon! You’ll receive a shipping notification by email as soon as it ships. Asking us where your order is won’t make it go faster, unfortunately, and might even make it go a little slower, since our customer service agents also work on the factory floor building gardens. So every email they answer takes away time from building. Please hang in there! We got you!

If you’re contacting us about anything else, we’d love to hear from you! But please be aware most of our customer service team is hard at work building gardens at the moment, so it may take longer than usual to get a response. Running a small business is challenging, but we thank you for supporting us and promise we’ll build you a beautiful garden you can be proud of!

Cam MacKugler
Founder,
Seedsheet

Let's get you to the right place

I HAVE A QUESTION ABOUT YOUR PRODUCTS
(I HAVEN'T ORDERED YET)

We'd love to help! Start by visiting this page. 99% of questions can get answered here. If you still have questions, visit our Facebook VIP Group and ask our friendly community of Seedsheeters. They're almost always able to lend a hand!

I NEED HELP GROWING MY GARDEN
(I ALREADY ORDERED)

Ok, first things first. Start by scanning the QR codes on your Seedsheets. Each row of plants has a QR code that will take you to a webpage on our site with TONS of helpful information about how to grow that plant. We also included printed instructions in your order!

If you have more questions, try visiting our Facebook VIP Group and post your question there. Our friendly community of Seedsheeters is usually able to lend a hand!

RETURNS, REPLACEMENTS
& CANCELLATIONS

We build every item custom to order. Due to the custom nature of our products, we unfortunately cannot accept returns or cancellations. Please make your purchase carefully. You can read more about our return policy here.

But if any seed pod on your sheet doesn't grow, we'll replace it free! Even if its not our fault! That's our Greenthumb Guarantee. Visit this page and fill out the form to request seed pod replacements.

ORDER STATUS &
DAMAGED PRODUCTS

We build everything custom to order, so please expect to wait a few days for your garden to be built before we ship it (we promise we're building your garden as fast as we can!). For the current build wait time, check out this page here.

If its been more than 7 days and you need to get in touch about your order status - or if you've received a damaged product, please use this contact form here.

Text

QUESTIONS ABOUT PRODUCTS
(I HAVEN'T ORDERED YET)

I NEED HELP WITH MY GARDEN
(I ALREADY ORDERED)

If you have more questions, try visiting our Facebook VIP Group and post your question there. Our friendly community of Seedsheeters is usually able to lend a hand!

RETURNS, REPLACEMENTS
& CANCELLATIONS

Due to the custom nature of our products, we unfortunately cannot accept returns or cancellations. Please make your purchase carefully. You can read more about our return policy here.

ORDER STATUS &
DAMAGED PRODUCTS

If its been more than 7 days and you need to get in touch about your order status - or if you've received a damaged product, please use this contact form here.

QUESTIONS ABOUT PRODUCTS (I HAVEN'T ORDERED YET)

We'd love to help! Start by visiting this page. 99% of questions can get answered here. If you still have questions, visit our VIP Group and ask our friendly community of Seedsheeters. They're almost always able to lend a hand.

I NEED HELP WITH MY GARDEN (I ALREADY ORDERED)

Ok, first things first. Start by scanning the QR codes on your Seedsheets. Each row of plants has a QR code that will take you to a page on our site with tons of helpful information about how to care for each plant in your garden (we also included printed instructions in your order).

If you're having trouble with the QR codes, or can't locate your instructions, visit our growing guide here.

If you have more questions, head over to our VIP Group. Our friendly community of Seedsheeters is almost always able to lend a hand.

RETURNS, REPLACEMENTS & CANCELLATIONS

Due to the custom and organic nature of our products, we unfortunately cannot accept returns or cancellations. Please make your purchase carefully. You can read more about our return policy here.

If any seed pod on your sheet doesn't grow, we'll happily replace it, even if its not our fault. That's our Greenthumb Guarantee. Fill out the form on this page to request seed pod replacements.

ORDER STATUS & DAMAGED PRODUCTS

Each of our products is handmade in Vermont, custom to order, so please expect a wait for your garden to be built before we ship it. For the current build wait time, please visit our shipping page.

If you have a question about your order status or if you've received a damaged or incomplete order, please fill out this form and a member of our team will be in touch shortly.