Contact Us

If you have questions, we have answers! Please take a moment to see which of the following best describes your question so we can get you to the right place:

QUESTIONS ABOUT PRODUCTS (I HAVEN'T ORDERED YET)

We'd love to help! Start by visiting this page. 99% of questions can get answered here. If you still have questions, visit our VIP Group and ask our friendly community of Seedsheeters. They're almost always able to lend a hand.

I NEED HELP WITH MY GARDEN (I ALREADY ORDERED)

Ok, first things first. Start by scanning the QR codes on your Seedsheets. Each row of plants has a QR code that will take you to a page on our site with tons of helpful information about how to care for each plant in your garden (we also included printed instructions in your order).

If you're having trouble with the QR codes, or can't locate your instructions, visit our growing guide here.

If you have more questions, head over to our VIP Group. Our friendly community of Seedsheeters is almost always able to lend a hand.

RETURNS, REPLACEMENTS & CANCELLATIONS

Due to the custom and organic nature of our products, we unfortunately cannot accept returns or cancellations. Please make your purchase carefully. You can read more about our return policy here.

If any seed pod on your sheet doesn't grow, we'll happily replace it, even if its not our fault. That's our Greenthumb Guarantee. Fill out the form on this page to request seed pod replacements.

ORDER STATUS, DAMAGED PRODUCTS, & EVERYTHING ELSE

Each of our products is handmade in Vermont, custom to order, so please expect a wait for your garden to be built before we ship it. For the current build wait time, please visit our shipping page.

If you have a question about your order status or if you've received a damaged or incomplete order, please fill out this form and a member of our team will be in touch shortly.